Common Questions

How long does shipping take?

Standard shipping is 3-5 business days within the US. Free shipping on orders over $75.

What is your return policy?

We offer free exchanges and hassle-free returns within 30 days of delivery. Items must be unworn with tags attached.

How do I find my size?

Wrap a soft measuring tape around your head about 1 inch above your ears. S/M fits 21"-22.5", L/XL fits 22.5"-23.5", XL+ fits 23.5"-25". Our silicone closure gives each size additional micro-adjustability.

Contact Us

Have a question about sizing, orders, or custom hats? We're here to help.

Email shop@suay.com
Response time We typically respond within 24 hours